https://event.clomedia.com/digital-fluency-in-the-workplace-dw

A Librarian’s Take on Digital Disruption

https://www.flickr.com/photos/iklindic
http://thinkspace.csu.edu.au/cindy/2017/01/22/digital-materialsresources-and-emerging-technologies/
Project LUCI, Solus UK
  • Seamless and secure integration with all content providers using webservers — in real time
  • A single web login to access library collections statewide
  • A digital library card and single search bar
  • Personalised discovery layer once logged into the application
  • Features that can be found in an Amazon book search — such as reviews and awards
Photo by Giu Vicente on Unsplash
  1. Empathy — it is about people, trends in behaviour — not about the technology. A selfie moment is not about the camera, the photo or the moment usually. It is about the need to build a social network to express who we are or who we want to be and to connect with a social network. So when you incorporate that selfie opportunity in your library remember the why — not just the how and the what. Empathy also means we need to use data ethically. Be clear, honest and transparent about what data we are keeping, who owns it — because it may not be the library -what we use it for and allow our users to modify and control their own data. We need to start demanding this from our vendors — because who is going to care about our customers if not us? Tom Goodwin in his book Digital Darwinism challenges all business to not think technology first but think about the problem from a customer point of view first and then find the technology to solve it. Applying creative solutions around what people want and question all the assumptions and rules of the past when we design these solutions. Because it is about empathy not the technology and libraries pride themselves on being about people but can be seduced by technology lust.

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